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About Your Order
Expand How do I place an order?
If you are a first time customer you will need to click on the "Sign up" tab located within the toolbar area of this website to register. Once you have registered, you may login to our website with your e-mail address and password and begin shopping. Please enter your information carefully and accurately and remember to save your password for easy login on future orders. Please be advised that price shown on the web is SPECIAL PROMOTION for web order only. Telephone orders will be accept as our regular LOW price.
Expand Is it safe to use my credit card over the Internet?
Your credit card information is protected by Comodo 128-bit SSL encryption technology. SSL (Secure Sockets Layer) is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. We use this technology to create secure links to protect transactions, passwords, personal details, etc. This system ensures that your credit card number is protected and cannot be viewed by outside parties.
Expand Which payment methods are available on this site?
You can pay for your order using your Visa or MasterCard. At the present time, we are unable to accept payment using a credit card with a billing address outside of the United States or Canada or issued from a bank outside of the United States or Canada. Please be sure to provide your exact billing address (the address that you receive your statement) when completing your order. Incorrect information may cause a processing delay or cancellation of your order.
Expand How do I know my order is accepted?
After you have entered your payment information at the final stage of the check-out process, if your order has been accepted an Order Confirmation page will be displayed on your computer. You should print a hard copy for your records and put it in a safe place. In addition, you will automatically receive an e-mail confirmation of your order. That is why it is important to enter your e-mail address accurately when you create your profile.
Expand When will my order ship?
We will ship your order no later than the next 2 business day after your order has been accepted. Standard delivery time will vary from 3-7 business days to most destinations. Occasionally we might be out of stock on certain products even though the website shows the item is available. We will contact you by e-mail or telephone should this occur with an estimated delivery timetable. You may cancel that portion of your order should this not meet your needs, however, you will not be able to cancel the order yourself. You will need to contact our Customer Care Department by e-mail or telephone and we will internally cancel that portion of the order on your behalf.
Expand How much does shipping cost?
Shipping will be calculated at checkout based on your ship-to location. Standard shipping is via UPS Ground
Expand Will I be charged sales tax?
No. We do not sell retail. Please provide us with a copy of your Reseller’s Certificate number when you sign up.
Expand Do you have a minimum order requirement?
Currently, our minimum order is $200. Order less than $ 200 (excluding shipping) will be charged $15.00 handling charge
Expand How do I use my special promotional code?
If you receive a special promotional offer from us via e-mail, simply enter the promotional code in the space provided on the "Shopping Cart" page of this website. The promotional offer/discounts will be reflected at the final step of check out.
Expand Can I have my order shipped to a PO Box?
No. We do not ship to a PO Box. We only ship to a valid street address.
Expand Will you sell my personal information?
We respect your privacy and we appreciate that you are entrusting to our care some of your very important personal information. You can rest assured that we will never resell your information or provide access to it by any third party not directly associated with us. Information collected on this website is used only for processing purposes. For more details, please take the time to read our Privacy Policy as it further explains our commitment to your privacy.
Expand How do I contact you if I have a question?
Our Customer Care Department is always happy to answer your questions. you can e-mail us at ssquare888@yahoo.com or fax us at (626) 281-8375 or call us at (626) 281-8363.
About Returns & Exchanges
Expand What if my order gets lost in shipping?
If you believe your shipment might be lost please contact our Customer Care Department for assistance. Orders that are lost due to incorrect delivery address information provided by you are strictly your responsibility, and at our sole discretion, may not be eligible for a refund. However, should a lost order be due to our mistake we will promptly send you a duplicate order at our expense, or issue you a full refund at your request. Claims for non-receipt of an order must be made within 10 days from the order date.
Expand What if my order is damaged?
We inspect our products to ensure that it's free from manufacturing defects and are packaged properly before they are shipped to you. However, we are aware that unforeseen problems may arise once your order leaves our warehouse. Should you receive your order with visible damage to the outer packaging you must sign the carrier's delivery receipt indicating that the package has been damaged in transit. Please inspect your order immediately, if any item is damaged please contact our Customer Care Department immediately for assistance. In the event an item is damaged we will provide you via e-mail with a UPS return shipping label. Print the UPS label on white paper and attach it to the carton with clear tape. You will need to take the carton to a UPS shipping center or a UPS store, or you can place it in any UPS drop box. Once we receive the returned item at our warehouse a replacement item will be shipped to you. Always be sure to provide us with your invoice number and the product number of the damaged item. Claims for damaged items must be made within 5 days of receipt of shipment
Expand What if I refuse delivery of my order?
If you refuse delivery of your order from the carrier service for any reason whatsoever, then the order will be treated as an unauthorized return and reimbursement to your credit card for such unauthorized return will be as follows: If the return is from a location in the United States, then we will only reimburse your credit card for the purchase price of the item less the original shipping charge and the return shipping charge and also less a re-stocking fee equivalent to 30% of the value of the refused order. If the courier service is unsuccessful in their attempt to deliver your order, and whereas the courier begins a "return to sender" procedure, then all costs associated with such "return to sender" procedure will be the sole financial responsibility of the customer. Accordingly, we will only reimburse your credit card for the purchase price of the item less all such costs and less a re-stocking fee equivalent to 30% of the value of the returned merchandise . In addition, if the order is an international shipment, then we will further reduce the amount to be reimbursed to your credit card by any Customs fees, duties, taxes, and/or other import related charges that have been paid by us to the courier as indicated in the preceding paragraph
Expand What is your return policy
Customer satisfaction is our main priority. Therefore, should you need to return an item please contact our Customer Care Department for assistance. Be sure to provide information about what needs to be returned including the item number(s), your name and address, your e-mail address, the reason for the return, and your order number. If calling by telephone please have your invoice handy so we can obtain the information required to process your return. We will provide you with a return merchandise authorization (RMA) number, which must accompany your return shipment. Please be advised that all items must be returned to us in exactly the same manner in which they were received by you. In other words, all items approved by us for return must be returned in their original condition. Original condition means that the cellophane package enclosing the products must not be opened or tampered with in any way. Only our Customer Care Department may authorize the acceptance of returned merchandise. No returned merchandise will be accepted without a pre-authorized RMA number. Returned merchandise that does not include a pre-authorized RMA number will not be accepted and will be shipped back to you at your expense. The customer must pay all costs related to return shipping. For your protection, all returns should be sent back to us using a traceable carrier such as UPS or FedEx that can provide a tracking number. This is required for verification purposes. It is your responsibility to ensure the secure packaging of any returned merchandise. We are not liable for any costs associated with the damage or loss of any returned merchandise during transit. After receiving and inspecting the returned merchandise, and we have determined it is still in it’s original condition, we will reimburse your credit card for the purchase price of the item, less the original shipping charge and also less a re-stocking fee equivalent to 15% of the value of the returned merchandise or $5.00 per returned item, whichever is greater. At the sole discretion of our Customer Care Department, all items authorized by us for return that are not received in their original condition either will not be accepted and will be shipped back to you at your expense, or if accepted, then we will only reimburse your credit card for the purchase price of the item less the original shipping charge and also less an increased re-stocking fee equivalent to 50% of the value of the returned merchandise or $8.00 per returned item, whichever is greater. If, as a result of a return, the amount of the original order subsequently falls below $50.00 then we will reimburse your credit card for the purchase price of the item less the original shipping charge and less the appropriate re-stocking fees and also less a $5.00 handling charge (our standard handling charge for orders less than $50.00). Furthermore, returns of a specific item only will be accepted if the return is for the full quantity purchased of that specific item. We will not accept partial returns of a specific item for any reason whatsoever. Claims to return merchandise must be made within 5 days of receipt of shipment. Furthermore, all returns must be received at our warehouse within 20 days from the date the product was delivered to you. Returns received at our warehouse after 20 days from the date the product was delivered to you will not be accepted. Such returns will be shipped back to you at your expense. Please allow 14 days from the time we receive the returned merchandise in order to complete processing to your credit card.
 
    
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